![]() ![]() We would encourage you to place the order once again. Note: Even if your initial payment was made through a card on file in your Paypal account, the refunded amount will be sent back to your Paypal account and not your card.Īdditionally, our orders are fulfilled by various warehouses across the globe. When an order is canceled, the refund is automatically deposited back into your Paypal account. If at any given stage, we find any issue with the product, we take it upon ourselves to cancel the order and refund you fully to ensure we don't ship an item that you're not going to be 100% satisfied with. Before an item is shipped, it must pass our multi-point inspection check. In some rare cases, we may cancel your order on our end. Our fulfillment centers are very quick to process orders and cannot accommodate canceled orders. Orders cannot be canceled after being placed. ![]() If you're on planet earth, we'll find a way to deliver your sneakers. We will also send you notifications regarding your order and its journey via push notifications or email. Once a tracking number is available and active, you can periodically check your order by clicking on the tracking number to view shipment updates. Please note, the tracking number is not activated and updates may not appear for another 24-48 hours depending on the postal carrier. You will be able to see the tracking number in your Order Details as soon as the label is created. This process may take 1-3 business days based on the product and demand. Once your package is ready to be shipped, a shipping label with a tracking number is created. Once an order is placed, our fulfillment center prepares and packages your order. Our fulfilment centers are very quick to process orders and cannot accommodate cancelled orders. Orders cannot be cancelled after being placed. If there is a problem with an item you received, you must contact us in writing within 3 days after receiving the item with a detailed description of the problem. If something is wrong with your order caused by our end, please contact us through the order portal and we'll help you promptly. We do not allow any refunds, exchanges or swap back. Select the order and a chat window will connect you to your personal assistant who can help you. To reach a support agent, simply log into your account and go to My Orders from the Menu. Our customer support team is diligently working around the clock to assure a seamless delivery for every order. How do I contact customer support regarding my order? ![]() We are driven by our principles and committed to providing the best selection, prices, and customer service. We strive every day to create a rich seamless experience for sneakerheads. All sneakers purchased are guaranteed authentic. It is with great pleasure that we introduce a hassle-free sneaker shopping experience for you. ![]()
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